Return and Refund Policy

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please review our return and refund policy carefully:

No Returns or Refunds:

We do not accept returns or provide refunds for any products unless the item is not as described.

Item Not as Described:

If you receive an item that is significantly different from its description, please contact us within 14 days of receipt.
To be eligible for a return under this condition, the item must be unused, in the same condition that you received it, and in its original packaging.

Loss or Damage During Travel:

We are not responsible for any loss or damage that occurs during shipping. Any claims for loss or damage must be filed with the shipping carrier.

Process for Returns Due to Description Issues:

Contact our customer service team at 0478 052 012 within 14 days of receiving your item.
Provide your order number, a detailed description of the issue, and any relevant photos.
Our team will review your case and, if approved, provide instructions for returning the item.

Refunds for Approved Returns:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exceptions:

This policy does not cover items damaged by misuse, mishandling, or normal wear and tear.

By purchasing from us, you agree to this return and refund policy. If you have any questions or concerns, please contact our customer service team at 0478 052 012.

Thank you for your understanding and support.